Medvantage has a record of delivering customised high-touch services with a human touch. Our services are member centric and delivered with empathy
Enrolment
A highly customised online enrolment process allows members to easily understand what health plans/benefits are on offer, how much they cost, and who in their family will be covered. An efficient and seamless process allows for each member to tailor their medical benefits to suit their particular needs.
Claims & Cashless
Our cashless services working with over 5,000 providers across India delivers blazing fast responses to ensure that you are admitted to the hospital with little to no waiting time. Discharge is also planned in a way that allows the patient to leave the hospital without much waiting time.
Online claims submission allows for seamless, user friendly document submission on any platform be it a desktop, tablet or mobile device. A high percentage of auto adjudication allows hyper fast claims processing for reimbursement claims.
Customer Service
Our Customer Service team, available 24X7 and 365 days a year is here to help and support any query or service request from our members.
Toll Free lines supported by a state-of-the-art Contact Center technology platform, emails supported by an efficient support management platform that allows ticketing and automated escalation make sure that we are always a phone call or email away.
Our contact Center analytics ensures that we constantly and consistently review our operational resourcing to cater to the types of queries, responses required and channels of communication being used.
Account Management
Account Managers assigned to your account are experienced professionals with a deep understanding of our internal processes, the insurance policy/s that you have purchased and a strong relationship with your broker.
They will work closely with you to ensure that your members are receiving the highest quality of services at all times.
Our Account Managers will also review your account on the periodic basis using our automated analytics platform to generate deeply relevant data and reports to ensure that you have full visibility to your benefits plan performance.
Health Benefits Coordinators
Health Benefit Coordinators are our ambassadors at your own facility either physically or virtually. They are available to your employees to respond to queries, accept claim documentation and provide any clarifications to the member should they require it.
Equipped with access to our core platform, they can immediately determine the status of a transaction and provide clarity on additional requirements if any
I take this opportunity to express my sincere gratitude for your intervention and resolving the Pre-Authorisation letter correction issue that was pending for over 24 hours. Your timely intervention and prompt action helped 100%. Once again I salute your service attitude which is class beyond compare.
Thank you a million times, because I know the pain I am going through.
— Employee (Retiree), Public Sector Corporation
Just want to share my feedback for my mother’s hospitalization in the month of Nov 2021 . I was very much impressed with hospitalization/cashless team for processing the pre-approval cashless authorization letter before hospitalization and during discharge they approved the final amount within 1 hour which helped my mother to get discharged from Hospital on time. I was very pleased with support from customer service and especially by your account manager for always answering my calls for my queries. Once again, many thanks for your excellent service .
– Employee, Multinational Corporation